Synergy Companies Privacy Policy

Last Update: 7/22/2024

At Synergy Companies, we want you to know how we collect, use, share, and protect information about you. By interacting with Synergy Companies through our stores, websites, mobile application(s), products, and services, you consent to the use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.

Types of Information Collected

How is Your Information Collected?

• You Provide it to Us
• Third-party Automated Collection
• Social Media Widgets
• Mobile Location Information
• Information from Other Sources

How is Your Information Used?

• Our Purposes
• Product and Service Fulfillment
• Interest Based Advertising
• Social Media
• Social Media Ads
• Prevention of Fraud and Other Harm
• Legal Compliance

How is Your Information Shared?

• Synergy Companies Subsidiaries and Affiliates
• Service Providers
• Legal Requirements
• Elsewhere at Your Direction
• Sharing Non-identifiable or Aggregate Information with Third Parties
• Business Transfers

What Choices Do You Have?

California Residents

• California Consumer Privacy Act
• California Shine the Light

How do You Access and Update Your Personal Information?

How is Your Personal Information Protected?

How do you contact Synergy Companies?

Synergy Companies Privacy Policy Scope

• Name
• Mailing address
• Email address
• Phone (or mobile) number
• Driver’s license number
• Credit/debit card number
• Purchase/return/exchange information
• Registry or list information
• Your mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information)
• How you use our sites and mobile application(s), search terms, pages you visit on synergycompanies.com and our mobile application(s) and application performance
• Geo-location
• Media Information (e.g., Advertising engagement in social, digital, and broadcast media)
• IP Address
• Special status designations (e.g., Teacher, College Student, Military)
• Language Preferences
• Demographics (e.g., age, sex)
• If you choose not to provide information, we may not be able to provide you with requested products, services or information.

You Provide It to Us

We collect information that you enter on our digital properties or give to us in other ways (e.g., when you contact Customer Service, submit inquiry on synergycompanies.com)

Third-party Automated Collection

We and our service providers use anonymous identifiers such as cookies and other technologies to collect and store certain types of information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) whenever you interact with us or third-parties that use our services.

We also allow third-party companies (e.g., Google) to place tags on our digital properties once approved through our tagging process. The tags may collect information from your interactions on synergycompanies.com. Our Privacy Policy does not cover these third-party companies. Please contact these third-party companies (e.g., Google) directly for more information about their privacy policy and your choices regarding the tags and the information collected by the tags.

Social Media Widgets

Our sites and mobile application(s) include social media features, such as the Facebook, Pinterest, and Twitter widgets. These features may collect information about you such as your IP address and which page you are visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third-party. Your interactions with those features are governed by the privacy policies of the companies that provide them.

Mobile Location Information

If you use a mobile device, your device may share location information (when you enable location services) with our websites, mobile application(s), services or our service providers. For example, precise geo-location can be used to help you find nearby Synergy offices.

To manage how you share your device’s location settings, go to the Choices section of this privacy policy.

Information From Other Sources

We collect information about you from other sources to enhance our existing Guest information and improve the accuracy of our records. This improves our ability to contact you and increases the relevance of our marketing.

Information we collect is used for a variety of purposes, including activities such as: processing transactions, helping our Guest Relations representatives resolve issues, identifying fraud and improving our services. In addition, information we collect improves your experience by delivering more personalized interactions and advertising in digital (e.g., synergycompanies.com, other online sites) and social media (e.g., Facebook, Instagram), as well as TV and Video platforms.

We also use information we collect for reporting and analysis purposes. We examine metrics such as how you are interacting on our website, the performance of our marketing efforts and your response to those marketing efforts.

Product and Service Fulfillment

• Fulfill and manage purchases, orders, payments, and returns/exchanges
• Respond to requests for information about our products and services on our websites.
• Connect with you regarding Guest service via our contact center, Guest service desk, or on social media or internet chat platforms. Chat functionality allows our Guest Relations specialists to see what a Guest is typing before hitting the send button. This allows for quicker response time a sour specialists anticipate questions.
• Award and fulfill benefits associated with use of our services.
• Administer sweepstakes and contests.
• Conduct a transaction where we collect information required by law.

Interest Based Advertising

We participate in interest-based advertising (IBA), also known as online behavioral advertising (OBA). We use third-party advertising companies to display ads tailored to your individual interests based on how you browse and shop online, as well as to provide advertising-related services such as ad delivery, reporting, attribution, analytics, and market research.

We allow third-party companies to collect certain information when you visit our websites or use our mobile application(s). This information is used to serve ads for Synergy Companies products or services or for the products or services of other companies when you visit this website or other websites. These companies use non-identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, and session ID) and personally identifiable information (e.g., static IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These parties typically use a cookie, web beacon or other similar tracking technologies to collect this information. Synergy adheres to the Digital Advertising Alliance (DAA) self-regulatory principles for IBA.

Social Media

We engage with Guests on multiple social media platforms (e.g., Facebook, Twitter, and Pinterest). If you contact us on one of our social media platforms, request Guest service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

Social Media Ads

We may display targeted ads to you through social media platforms.  These ads are sent to groups of people who share traits such as likely commercial interests and demographics.  For example, we may target people who have expressed an interest in shopping for groceries, cosmetics, clothing, etc.  See the policies of each social media platform for additional information about these types of ads.

Prevention of Fraud and Other Harm

Prevent fraudulent transactions, monitor against theft, and otherwise protect our Guests and our business (e.g., product recalls)

Legal Compliance

For example, assist law enforcement and respond to legal/regulatory inquiries.

Synergy Companies Subsidiaries and Affiliates

We share the information we collect within Eagle Systems International, which includes all Synergy Companies subsidiaries and affiliates. Eagle Systems International may use the information to offer you products and services that may be of interest to you. Eagle Systems International owns and operates Synergy Companies offices, websites, mobile application(s).

Service Providers

We may share with the exception of phone numbers of SMS, the information we collect with companies that provide support services to us (such as printers, email providers, mobile marketing services, analytics providers, web hosting providers, call center/chat providers, sweepstakes vendors, payment processors, coupon delivery vendors, data enhancement services, fraud prevention providers or shipping services providers, including product vendors) or that help us market our products and services. These companies may need information about you to perform their functions. We limit information shared with service providers to what is necessary to fulfill the services.

Legal Requirements

We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets; or to protect the rights property or safety of our company, our Guests or others.

Elsewhere at Your Direction

At your direction or request, or when you otherwise consent, we may share your information with the exception of phone numbers or SMS. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Sharing Non-identifiable or Aggregate Information With Third Parties

We may share non-identifiable or aggregate information with third parties for lawful purposes.

Business Transfers

In connection with the sale or transfer of some or all our business assets, we may transfer the corresponding information regarding our Guests. We also may retain a copy of that Guest information.

Postal Mail

If you do not wish to receive coupons, and other promotional postal mail, call the privacy information line at 1-800-818-4298 to opt-out.

Telephone

If you do not wish to receive promotional telephone calls, call the privacy information line at 1-800-818-4298 to opt-out.

Email

If you do not wish to receive promotional emails from us, call the privacy information line at 1-800-818-4298 to opt-out. You also have the ability to unsubscribe from promotional emails via the unsubscribe link included in each promotional email. In some cases, we may provide an unsubscribe link within an operational email (e.g., Guest surveys).

Text Messages

We may send text messages you have consented to receive. You can cancel text messages at any time by texting "STOP". After you send "STOP", we may send you an additional text message to confirm that you have been unsubscribed. You will no longer receive text messages from that short code, but you may receive text messages if you are subscribed to other text lists. If at any time you have questions about the text messages, text "HELP". After you send "HELP" we will respond with instructions on how to use our service as well as how to unsubscribe. Message and data rates may apply.

Cookies, Tracking, and Interest-Based Advertising

The help function of your browser should contain instructions on how to set your device to accept all cookies, to notify you when a cookie is issued or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all our features.

To opt-out of the vendors we use for cross-device linking, go to the Digital Advertising Alliance’s Choices page at www.aboutads.info/choices and perform a global opt-out on each browser and device that you would like to be opted out on. Opting out in this manner means that the browser on the device from which you opt-out will no longer receive information collected on devices linked to it, that devices linked to it will not receive information collected from the opted-out device, and that the vendor will not transfer information collected from the opted-out device to a third-party. Please note that this will not opt you out of cross-device linking or advertising across linked devices based solely on your visits to Synergy Companies' websites or application(s), or your interaction with advertisements for Synergy Companies delivered by Synergy Companies.

To opt-out of our interest-based advertising for Synergy Companies’ goods and services or those of another party, online and in third-party mobile applications, visit Digital Advertising Alliance’s Choices page at here and perform a global opt-out. Options you select are browser and device specific.

To learn more about interest-BasedAdvertising, visit the Network Advertising Initiative website and the Digital Advertising Alliance website. The opt-out tool described above is cookie-based. Therefore, the opt-out will only function if your browser is set to accept third-party cookies, and it may not function where cookies are automatically disabled or removed. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again.

Do Not Track

Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “do not track” signals. However, Synergy Companies treats Global Privacy Control signals as opt-out of sale requests under the California Consumer Privacy Act.

Other Web Site Analytics Services

Analytics services such as Site Catalyst by Adobe Analytics, Google Analytics and Crazy Egg provide services that analyze information regarding visits to our websites and mobile application(s).They use cookies, web beacons, recorded interactions and other tracking mechanisms to collect this information.

• To learn about Adobe Analytics privacy practices or to opt-out of cookies set to facilitate reporting, click here.
• To learn more about Google’s privacy practices, click here. To access and use the Google Analytics Opt-out Browser Add-on, click here.
• To learn more about Crazy Egg’s privacy practices, click here.To opt-out of Crazy Egg, click here..

California Consumer Privacy Act

If you are a California resident, the information below also applies to you. Certain terms used in this section have the meanings given to them in the California Consumer Privacy Act (“CCPA”).

Categories of Personal Information Synergy Companies Has Collected From or About Its Guests in the Preceding 12 Months

• Identifiers (e.g., name, mailing address, email address, phone number, credit/debit card number)
• Characteristics of protected classifications (e.g., gender, age)
• Commercial information (e.g., products or services purchased, purchase history)
• Internet or other electronic network activity (e.g., browse or search history)
• Geolocation data (e.g., latitude or longitude)
• Audio, electronic, visual, or similar information (e.g., recording of Guest service calls)
• Inferences drawn from any of the above (e.g., preferences or characteristics)

Categories of Sources From Which Synergy Companies Has Collected Personal Information About Guests (for more information, see the how is your information collected section of this privacy policy).

• Consumer Directly
• Advertising Networks
• Data analytics providers
• Government Entities
• Social networks
• Synergy Companies subsidiaries

Business or Commercial Purposes for Which Synergy Companies Has Collected or Sold Personal Information About Guests in the Preceding 12 Months (for more information, see the how is your information used section of this privacy policy).

• Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or providing similar services;
• Auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance;
• Short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction;
• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
• Debugging to identify and repair errors that impair existing intended functionality;
• Undertaking internal research for technological development and demonstration; and
• Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.

Categories of Personal Information Synergy Companies Has Sold About Guests and Categories of Third Parties to Whom Personal Information Was Sold in the Preceding 12 Months

Categories of Personal Information Sold

• Internet or other electronic network activity (e.g., “cookies”or other tracking tags)
• Identifiers (e.g., name, mailing address, email address, phone number, credit/debit card number)
• Commercial Information (e.g., products or services purchased, purchase history)

Categories of Third Parties to Whom Personal Information was Sold

• Advertising Networks
• Merchant Partners

Synergy Companies Does Not Knowingly Sell the Personal Information of Minors Under the Age of 16.

Categories of Personal Information Synergy Companies Has Disclosed for a Business Purpose and Categories of Third Parties to Whom Personal Information Was Disclosed for a Business Purpose in the Preceding 12 Months

Categories of Personal Information Disclosed for a Business Purpose

• Identifiers (e.g., name, mailing address, email address, phone number, credit/debit card number)
• Characteristics of protected classifications (e.g., gender, age)
• Commercial information (e.g., products or services purchased, purchase history)
• Internet or other electronic network activity (e.g., browse or search history)
• Geolocation data (e.g., latitude or longitude)
• Audio, electronic, visual, or similar information (e.g., recording of Guest service calls)
• Inferences drawn from any of the above (e.g., preferences or characteristics)

Categories of third parties to whom Personal Information has been disclosed for a business purpose

• Advertising Networks
• Internet Service Providers
• Data Analytics Providers
• Government Entities
• Operating Systems and Platforms
• Social Networks
• Data Brokers

At your direction or request, or when you otherwise consent, we may share your information with the exception on phone number for SMS content with third parties (e.g., if a guest provides explicit, opt-in consent to the linking and use of data with a specifically identified third party partner, such data may be linked and may be used by Synergy Companies and/or the third party partner as described at the time consent is obtained, including for targeted advertising or advertising measurement purposes).

Non-Discrimination

Synergy Companies will not discriminate against you because you exercise your rights. For example, Synergy Companies will not deny you goods or services or charge you a different price or rate for goods or services if you make an access, deletion, or do not sell request.

You Have the Following Rights Under the CCPA

• Right to request Synergy Companies disclose Personal Information, or Categories of Personal Information, it collects, uses, discloses, and sells
• Right to request Synergy Companies delete Personal Information we have collected from you
• Right to request Synergy Companies opt you out of the sale of your Personal Information

How to Submit a Verifiable Request (requests can be made no more than twice in a 12-month period)

You can submit a request using the methods listed below

• Access Requests: Contact the privacy information line at 1-800-818-4298.
• Deletion Requests: Contact the privacy information line at 1-800-818-4298.
• Do Not Sell My Personal Information Requests: Contact the privacy information line at 1-800-818-4298.

California Shine the Light

If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties, for the third parties’ direct marketing purposes, during the preceding calendar year. To request a notice, please submit your request to Synergy Companies, Attn: Jordan Clark, 28436 Satellite St, Hayward, CA 94545. Please allow 30 days for a response.

California Minors

If you are a California resident under 18years old and a registered user, you can request that we remove content or information that you have posted to our website or other online services. Note that fulfilment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user). To request removal of content or information, please call the privacy information line at 1-800-818-4298.

To keep your personal information accurate and complete, you can access or update some information by calling the privacy information line at 1-800-818-4298 with your current contact information and the personal information you would like to access. We will provide you the personal information requested if reasonably available or will describe the types of personal information we typically collect.

We maintain administrative, technical, and physical safeguards to protect your personal information. When we collector transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, mobile application, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online from children under the age of 13. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian call the privacy information line at 1-800-818-4298.

Mail:

Synergy Companies

28436 Satellite St,

Hayward, CA 94545

Privacy Information Line:

1-800-818-4298

Our website may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.

Last update: 8/12/2022